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RETURN & EXCHANGE POLICY

At Skintuary, we value your satisfaction and strive to provide you with the highest quality products and services. To maintain transparency and fairness, we have implemented a "No Returns" policy, which means that we do not accept returns or exchanges for any products purchased from our store. Please carefully review the following details regarding our policy:

 

Product Inspection:

  • We take great care to ensure that our products are of the highest quality and accurately represented on our website. Before making a purchase, we encourage you to read product descriptions, specifications, and reviews to make an informed decision.

 

No Returns or Exchanges:

  • Once a product has been purchased and received, we do not accept returns, exchanges, or refunds for any reason, except for instances of damaged or defective products (see below).

 

Damaged or Defective Products:

  • In the rare event that you receive a damaged or defective product, please contact our customer support team within 5 days of receiving your order. We will require photo evidence of the damage or defect for our records.

  • Our team will assess the issue and, if it is determined that the product was damaged or defective prior to delivery, we will provide you with a replacement or a refund for the cost of the product, excluding shipping charges.

 

Shipping Errors:

  • If you receive the wrong product due to a shipping error on our part, please contact us within 10 days of receiving your order. We will arrange for the correct product to be shipped to you at no additional cost.

 

Cancellation Policy:

  • We do not accept order cancellations after an order has been placed and payment has been processed. Please review your order carefully before confirming it.

 

Customer Responsibility:

  • It is the customer's responsibility to provide accurate shipping information during the checkout process. We are not liable for any issues arising from incorrect or incomplete shipping details provided by the customer.

 

Refused Shipments:

  • If a customer refuses a shipment for any reason, they will be responsible for all shipping charges incurred and a restocking fee, if applicable

Please understand that our products are handmade at home. We appreciate your cooperation with our "No Returns" policy, which allows us to maintain competitive prices and ensure the highest quality products and services for all of our customers. Your satisfaction is important to us, and we are committed to resolving any issues that may arise in accordance with the terms outlined above. Thank you for choosing Skintuary for your skincare needs.

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